Privacy Policy

1. Who we are

Rizz Solution ("we", "us", "our") is a digital marketing agency. Our website is www.rizzsolution.com. When you use our site or contact us, we may collect personal information about you. This policy explains what we collect, why, and how we handle it.

2. Information we collect

We collect information you give us directly and information gathered automatically when you visit our site.

Information you provide:

• Contact details (name, email, phone number, company name) when you fill in our contact or partner application form.
• Your message content and the services you're interested in.
• Your email address if you subscribe to our newsletter or blog updates.

Information collected automatically:

• Browser type, operating system, and device type.
• Pages visited, time on site, and referring URL.
• IP address (anonymised where required by law).
• Cookies and similar tracking technologies (see Section 6).

3. How we use your information

We use the information we collect to:

• Respond to enquiries and provide the services you request.
• Send you marketing emails if you have opted in, you can unsubscribe at any time.
• Improve our website and services based on how visitors use them.
• Comply with our legal and regulatory obligations.
• Detect and prevent fraud or misuse of our services.

We do not sell, rent, or trade your personal information to third parties.

4. Legal basis for processing (UK/EU users)

Where the UK GDPR or EU GDPR applies, our legal basis for processing your data is:

• Contract: Processing necessary to respond to your enquiry or provide services you've requested.
• Legitimate interests: Improving our site, preventing fraud, and basic analytics, where our interests don't override your rights.
• Consent: Marketing emails and non-essential cookies, where we ask for your opt-in first.

5. Who we share data with

We only share data with third parties where necessary to operate our services:

• Email service providers (e.g. Mailchimp, Postmark) for sending transactional and marketing emails.
• Form processors (e.g. Formspree) for receiving contact form submissions.
• Analytics providers (e.g. Google Analytics) for understanding site usage, data is anonymised where possible.
• Advertising platforms (e.g. Google, Meta) where you are an existing client and have consented to campaign tracking.

All third-party processors are bound by data processing agreements and are not permitted to use your data for their own marketing purposes.

6. Cookies

Our site uses cookies, small text files stored on your device. We use:

• Strictly necessary cookies: Required for the site to function. No consent needed.
• Analytics cookies: Help us understand how visitors use the site (e.g. Google Analytics). We ask for your consent before setting these.
• Marketing cookies: Used for advertising and retargeting if you're a client with active ad campaigns. Consent required.

You can manage or disable cookies via your browser settings at any time.

7. Data retention

We keep contact form data for up to 24 months, or until you ask us to delete it. Newsletter subscriber data is kept until you unsubscribe. Client data is retained for the duration of the engagement plus up to 5 years for legal and financial records.

8. Your rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, email us at marketing@rizzsolution.com. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International transfers

Some of our third-party service providers are based outside the UK or EU. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) in line with applicable data protection law.

11. Children's privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this policy from time to time. We will post the revised version here with an updated effective date. For significant changes, we will notify active subscribers by email.

13. Contact us

Questions, complaints, or requests about this privacy policy or your data:

• Email: marketing@rizzsolution.com
• Website: www.rizzsolution.com

If you are unhappy with how we handle your data, you have the right to lodge a complaint with your local data protection authority (in the UK, the ICO at ico.org.uk).